Refund & Cancellation Policy

Policy Overview

Due to the nature of our customized digital services, all sales are final once work begins. Each project is custom-designed based on pre-agreed requirements.

Refund Acceptance Cases

• Duplicate payment — customer accidentally paid twice.
• Payment received but work has not yet begun.

Refund Rejection Cases

• Work has started or service has been delivered.
• Customer changed their mind after work commenced.
• Dissatisfaction with completed custom work that matches the agreed specifications.

How to Request a Refund

To request a refund, contact us within 48 hours of payment at [email protected]. Please include your order details and reason for the refund request.

Approved refunds are processed within 5–10 business days to the original payment method.

Contact Us

For any questions regarding this policy, contact us at [email protected].
FLIX STORE LTD — Company No. 16495142 — 124 City Road, London, EC1V 2NX