Contacting Flix Store: Every Way to Reach Support
There are five ways to contact Flix Store: the Support Chat on the site, the support center form, Discord, WhatsApp, and email at support@flix-store.com. This article explains when to use each, and what to put in your message.
Ways to contact Flix
| Way | Where it is | Good for |
|---|---|---|
| Support Chat | The chat button at the foot of the site's pages, once you are signed in | A quick question while you browse the store |
| Support center | A form on the support page; the reply comes to your email | A problem that needs explaining, or is about an order |
| Discord | Linked from the support page | Reaching the team directly |
| Linked from the support page | Anyone who prefers the phone | |
| support@flix-store.com | Formal correspondence and attachments |
What to put in your message
The support center form at Flix Store asks for these, and they are what helps in any of the other ways too:
- Your name and email: the email you ordered with, if the question is about an order.
- The order number: if there is one, so the team can go straight to your order.
- Your Discord username: optional, and useful when delivery is through Discord.
- The problem, plainly: what you ordered, what happened, and what you want.
Before you write: the answer may already be there
- How ordering and delivery work: how to order from Flix Store.
- Prices: Flix Store prices.
- Refunds: the refund policy.
- Using what you bought: the guides.
Getting in touch about a refund
If you are asking for a refund, get in touch within 48 hours of payment and give the order number: refunds are accepted for duplicate payments or when work has not started yet.
Company details for formal correspondence
Flix Store is owned by FLIX STORE LTD, registered in England and Wales, company number 16495142, with its registered office at 124 City Road, London EC1V 2NX. Its record is published by Companies House.
Questions about Flix Store support
What is the fastest way to reach the Flix team?
The store's support page says Discord is the fastest way to reach the team.
Is Flix support in Arabic?
The site and the Support Chat are available in Arabic and English.
Why does the Support Chat ask me to sign in?
So the chat is tied to your account: the team knows who they are talking to and can look at your orders.
Read next: what Flix Store is, whether Flix Store is legitimate, how to order from Flix Store, Flix Store prices.